Patient No-Show Policy and Deposit Scripts

Doctors asked the booking marketplaces for a reservation fee for years before one added it. You do not need to wait for a platform: a clear policy on your booking page and four short WhatsApp messages do most of the work. This document contains the policy paragraph, the deposit request, the confirmation, the reminder, the missed-visit message and a consent line, in Arabic and English, with notes on timing. The scripts below are the actual text; the download adds the formatted document and a version you can hand to a receptionist.

What is inside

A no-show policy paragraph for the booking page and the waiting room, in both languages
The deposit request message, with the amount, the deadline and the refund rule as placeholders
The confirmation message sent when the deposit arrives, and the reminder for the day before
The missed-visit message that re-offers the slot without an argument
A PDPL-style consent line for reminders and an opt-out sentence
Timing notes: when each message goes out and who sends it

The no-show policy paragraph

Your appointment is held for you once the deposit of [amount] is received, within [hours] hours of booking. The deposit is deducted from the consultation fee on the day of the visit. If you cancel or reschedule at least [24] hours before the appointment, the deposit is refunded in full or moved to your new slot. If you do not attend and did not cancel, the deposit is not refunded. This policy applies to all patients so that every slot goes to someone who will use it.

Deposit request and confirmation (WhatsApp)

Deposit request:

Hello [patient name], this is [clinic name]. Your appointment with Dr [name] is requested for [day, date, time]. To hold the slot, please pay a deposit of [amount] through this link within [hours] hours: [link]. The deposit is deducted from the consultation fee. If you cancel [24] hours or more before the visit, it is refunded in full.

Confirmation:

Thank you, [patient name]. Your deposit has been received and your appointment with Dr [name] on [day, date] at [time] is confirmed. The clinic is at [address or map link]. Reply CHANGE to reschedule or CANCEL to cancel.

Reminder and missed visit (WhatsApp)

Reminder, the day before:

Hello [patient name], a reminder of your appointment with Dr [name] tomorrow, [day, date] at [time], at [clinic name]. Please arrive [10] minutes early and bring [ID or previous reports]. Reply YES to confirm or CHANGE to reschedule.

Missed visit:

Hello [patient name], we did not see you today at [time] with Dr [name]. As stated in our policy, the deposit for a missed visit is not refunded. If you would like a new appointment, reply BOOK and we will send the next available slots.

The consent line and the opt-out

Consent line, sent once before the first reminder:

[Clinic name] would like to send you appointment confirmations, reminders and receipts on this WhatsApp number. We use your name, phone number and appointment details for this purpose only, and we do not send promotional messages without your separate consent. Reply AGREE to receive reminders. You can stop them at any time by replying STOP.

Opt-out acknowledgement:

Understood, [patient name]. You will no longer receive reminders on this number. You can still call the clinic on [phone] to manage your appointments.

The no-show policy and the deposit scripts