Website Assistant Over Your Own Content
Answers only from your pages and documents, in both languages, with lead capture at the end and a human hand-off when it does not know.
Package
A receptionist on WhatsApp that answers at 2 a.m.
Every message answered late is a patient who books elsewhere. The assistant answers, books, confirms, reminds and takes the deposit, and hands the rest to a person.
Patients write on WhatsApp at every hour, in Arabic, English and a mix of both, and a receptionist can only answer during the shift. This assistant runs on your verified WhatsApp Business number and answers within seconds: it books into your calendar, confirms the visit before the slot is held, takes a deposit where a payment gateway exists, sends the reminder the day before and the receipt after, and pauses itself the moment a patient asks for a person. Every conversation leaves a trail your clinic can read. It answers about hours, prices and preparation for a visit; it never answers a medical question, never diagnoses and never suggests treatment.
Who this is for
- A clinic whose receptionist spends the morning calling yesterday's bookings to confirm
- A multi-doctor centre with ten-minute slots, where a no-show costs a full slot
- A practice that already has a booking site or a clinic system and wants WhatsApp wired into it
- A clinic that wants reminders and receipts sent automatically, with consent recorded for each patient
What is in the package
- WhatsApp Business API on your number. Your verified number through an approved provider; the clinic keeps the number and the conversations.
- Booking, confirmation and reminders. Reads your calendar, offers free slots, confirms before holding, reminds the day before, and re-offers the slot when a patient cancels.
- Deposits and receipts. Takes the deposit through your gateway when the policy asks for it and sends the receipt after the visit, with your Google review link.
- Arabic, English and mixed, tested. Dialect test suites built from your patients' real messages; a human hand-off that pauses the assistant; an audit trail on every reply.
- PDPL-style consent built in. A consent line before the first reminder, an opt-out that works, and hosting where health data must stay.
- Day-0 baseline and a 120-day report. Messages, bookings, confirmations and deposits counted from day one, so the number you read at 120 days is yours.
Modules
WhatsApp Assistant With One Integration
On your verified number through a provider; booking system, Salla, Zid, WooCommerce, HubSpot or Zoho as the first integration; dialect test suites.
Sales Assistant Wired to the CRM
Extracts the request, matches it to the catalogue with confidence scores, drafts the quote from your price list, writes to the CRM. A person approves every send.
Document Extraction With LLM, RAG and NLP
Structuring against a schema, entity annotation, retrieval over your own files, a confidence score on every field, and the gaps shown rather than filled.
The Five Checks
The model never decides; data is stripped before it leaves; output is validated against a schema; every step leaves a trail; both languages, including mixed.
A WhatsApp Assistant for a Clinic: The Build Checklist for Booking, Boundaries, PDPL and the Human Hand-off
A clinic assistant should do four things well: book, remind, answer the practical questions, and hand the rest to a person with the conversation attached. Everything clinical is the rest. Here is the checklist we build against.
Read More
Voice to SBAR: What a Safe AI Handover Documentation Tool Must Do, and What It Must Never Do
Ambient scribes document the consultation and produce prose. Handover is a different event with a fixed structure and a measured information loss, and nobody had built for it. These are the requirements, and the lines a safe tool never crosses.
Read More
Clinical Documentation and Handover: 20 Statistics to Cite in 2026
One line per statistic, with the source, the date and what kind of study produced it, so you can cite it without reading forty pages. Updated quarterly.
Read MoreFAQ
What does it refuse to answer?
Anything clinical. Symptoms, medication, results and advice go to a person, with the conversation attached. The assistant handles hours, location, prices, preparation, booking, confirmation, deposits, reminders and receipts, and nothing else.
What does it connect to?
One integration is included: the booking site, the clinic system, or the calendar you use today. A second system is scoped separately.
Does it understand my patients' dialect?
It is tested against a suite built from your own patients' messages before launch, in Arabic, English and the mix most people write in. Where it is unsure, it hands off instead of guessing.
Can I see what it said to a patient?
Every message, in and out, is logged with its time and the step that produced it. You read the trail from the admin; nothing is hidden inside a vendor.
What about consent and marketing messages?
The assistant asks for consent before the first reminder and records the answer. It never sends a promotional message to a patient who has not opted in, which is one of the breaches regulators have already fined.
Send how your clinic books today. We diagnose before we quote.
Describe how one patient reaches your clinic today, from the first message to the visit. You get a written map of what the assistant takes over and a fixed price.
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